Feb. 9 - 18, 2024
DELRAY BEACH, FL

FAQs

FAQs

DBO IS CASHLESS

Food vendors, carts, bars and restaurant take most major credit cards.

 

WHAT CAN I BRING?

 

ALL BAGS AND PERSONS MAY BE SUBJECT TO SEARCH.

Safety is one of our highest priorities at the Delray Beach Open, and we will continue to take every reasonable step to ensure the safety of everyone entering the Delray Beach Tennis Center gates.  We will once again be implementing several important security measures in conjunction with the local, state and federal law enforcement agencies:

1.   We encourage you to arrive early to avoid delays and help speed the entry of all spectators.

2.  All fans will go through a screening process before passing through the Delray Beach Tennis Center entry gates.

 

THE FOLLOWING ITEMS ARE NOT ALLOWED TO BE BROUGHT INTO THE FACILITY:
  • Weapons
  • Alcoholic beverages or food
  • Hard coolers or like containers
  • Bottles or cans (glass or metal)
  • Video Cameras or recording devices
  • Animals (unless a service animal)
  • Laser pointing devices
  • Flash photography
  • Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
THE FOLLOWING ITEMS ARE ALLOWED TO BE BROUGHT INTO THE FACILITY:

 

  • Non-professional cameras
  • One (1) bottle of sealed water per person
  • Umbrellas are permitted on-site, but are NOT permitted inside the stadium or in the seating area on the outside courts
  • Smiling and happy faces and enthusiastic tennis fans

 

Any other items deemed inappropriate or dangerous by the Delray Beach Open personnel, security, and/or Law Enforcement Officials, in their sole discretion. Delray Beach Open reserves the right to allow participants in event-organized tennis functions (clinics, tournaments, pro-am’s, etc.) access to property with coolers, thermoses and related tennis-playing accommodations.

TICKET FAQs

DO YOU OFFER DISCOUNTED TICKETS FOR GROUPS?

Yes, groups of 15 or more can receive discounts for select seats ranging from 20% – 30% off tickets, Welcome Announcements, and multiple incentives.

GENERAL TICKET POLICY

ALL SALES ARE FINAL. TICKETS ARE SUBJECT TO TAXES AND PROCESSING FEES.  NO CANCELLATION WILL BE PERMITTED AND NO REFUNDS OR EXCHANGES WILL BE OFFERED*. THIS TICKET IS A PERSONAL LICENSE AND MAY BE REVOKED AT ANY TIME FOR ANY REASON. SCHEDULE IS SUBJECT TO CHANGE WITHOUT NOTICE.

Risk of loss or theft of tickets shall pass to the purchaser; management will not be obligated to admit purchaser unless a ticket is presented. Management reserves the right, without the refund of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way. The holder of this ticket assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the tournament for which this ticket is issued, whether occurring prior to, during or after the tournament.

By presenting a ticket for admission to the Delray Beach Open, you hereby consent to (i) the reasonable search of your person and belongings for prohibited items; (ii) the use of your image or likeness incidental to any live or recorded video program, photograph or other transmission or reproduction of the tournament for any and all purposes; and (iii) the prohibition against transmitting or aiding another in the transmission of any description, account photograph or reproduction of any aspect of the tournament.

TICKET RESELL POLICY: The resale or attempted resale of this ticket in or on the grounds at any price is prohibited and will result in removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Delray Beach Open. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation.

WILL CALL: Tickets may be left for pick-up by another person at Will Call located next to the Tournament Box office. Person picking up tickets must present photo ID or tickets will not be released.

DOES MY TICKET FOR THE AFTERNOON SESSION GIVE ME ACCESS TO THE NIGHT SESSION AND VICE VERSA?

No, a ticket for an afternoon session does not allow seating on Stadium Court for the evening session. It will allow you to remain on-site and enjoy the entertainment, food, beverages and the matches on the outside courts. A ticket for the evening session will not allow access to the tournament site until one hour before the evening matches begin.

WHAT HAPPENS IF IT RAINS?

If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held.  Subsequent session to be determined by Tournament management.  The Delray Beach Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the event Schedule of Play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Schedule of Play. Rain delays could last 15 minutes or a few hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website.  Please note that this policy does not apply to any tickets issued on a Complimentary or Trade basis. 

Please note that if a match is completed on stadium court during a specific session, than that session is determined completed.

WHAT IS A SESSION?

A session is a designated schedule of multiple matches within a specific period of time. Some days will feature both an afternoon and evening session while others feature solely an afternoon or evening session.

HOW MANY MATCHES ARE IN A SESSION?

A session can be two matches played on one court and as many as eight matches played on three courts. The number of matches planned for each session can be found on the Schedule page.

DOES MY CHILD NEED A TICKET?

Children 2 yrs and younger are permitted on-site without a ticket.  The child must be able to sit on the parents lap the entire time.

DOES MY TICKET ALLOW ME TO WATCH MATCHES ON THE SIDE COURTS?

Yes, your ticket gives you a seat in the stadium and access to the side courts on a first come first serve basis.

IS SMOKING PERMITTED AT THE DELRAY BEACH STADIUM & TENNIS CENTER?

No, smoking is not permitted on stadium grounds as this is a smoke-free-facility. This includes cigars, e-cigarettes, vapes, etc.

GENERAL FAQs

WHERE DO I PARK AND WHAT IS THE COST?

Official parking is available in multiple lots surrounding the Delray Beach Stadium & Tennis Center. We suggest you park only in those specially designated parking areas. Both general parking and valet parking is available. Simply follow the parking directional signs starting on Atlantic Avenue. Fans with parking passes should follow the color-coded signs matching their parking pass. Public parking costs are $5 – $20 – prices subject to change.

WHEN DO THE GATES OPEN?

Gates open one hour before the session begins.

WHAT FOOD AND BEVERAGE OPTIONS ARE AVAILABLE ON-SITE?

Fans may choose to enjoy a 4-star dining experience at Mark’s Bistro, the on-site restaurant, or a sampling of local favorites at the extensive Food Court. For quicker “grab n’ go” items, many snack and drink stations are available serving pretzels, popcorn, sodas, espresso, tea, hot chocolate, and desserts. Also popular is the Craft Bar and Raeburn Wine & Champagne Lounge, featuring beer, wine and mixed drinks.

WHAT ARE THE DATES FOR THE 2023 DELRAY BEACH OPEN?

ATP CHAMPIONS TOUR LEGENDS EVENT (Feb. 10-12, 2023)

ATP 250 EVENT – Qualifying Rounds (Feb. 11-12, 2023)

ATP 250 EVENT – Main Draw (Feb. 13-19, 2023)

WHERE IS THE DELRAY BEACH STADIUM & TENNIS CENTER LOCATED?

201 W. Atlantic Ave. Located in the heart of Atlantic Avenue, welcoming everyone to world-famous downtown Delray Beach, Florida.

PLAYER FAQs

WHERE IS THE MATCH SCHEDULE & HOW DO I KNOW WHEN A PLAYER IS PLAYING?

The ATP CHAMPIONS TOUR LENGENDS event schedule can be seen on the Schedule Page.
Once the ATP Tour draw is made (Friday afternoon Feb. 10, 2023), the tournament committee will schedule Monday’s opening round of matches. Each night following the matches, the tournament committee will schedule the matches for the following day.

HOW DOES A PLAYER QUALIFY TO PLAY IN THE MAIN DRAW OF THE ATP 250 EVENT?

Direct acceptance: This accounts for the majority of players in a draw and is based on a players’ ATP Entry Ranking at the entry deadline.

Wild Cards: These are granted at the tournament’s discretion – three are awarded.

Qualifying: The qualifying tournament is for players who were not ranked high enough to get into the main draw via ‘direct acceptance’. The Qualifying draw consists of 16 players. The players that win two rounds are placed into the main draw – four in total.

Special Exempt: Reserved for players who are unable to compete in the qualifying competition because they are still competing in another singles tournament on the date the qualifying competition begins.

HOSPITALITY & SPECIAL EVENTS FAQs

CAN I HOST A PRIVATE EVENT AT THE DELRAY BEACH OPEN?

Yes, multiple hospitality events take place in the Hospitality Pavilion, the event’s exclusive on-site air-conditioned tent. Private, charitable and corporate events may host between 80 – 200 persons and include Stadium Court Reserved or Box seats.

WHAT TYPES OF SPECIAL EVENTS ARE HOSTED ON-SITE?

Special Events include: Ladies Day Luncheons, VIP – Sponsor Party,  Game, Set, Pour,  Tacos, Tequila and Tennis, Box Holders’ Reception, Chamber Bash and corporate and tennis club dinners/fundraisers are held in the on-site Hospitality Pavilion.  Adult and junior tennis events include: Legends Clinic, ATP Player clinics, Pro-Am, NCAA College Matches and more are held on the outside tennis courts.

ARE THERE ANY SPECIAL TICKET PROMOTIONS FOR SENIORS?

Yes, we are proud to offer all seniors special discounted tickets on Senior Days.

DO YOU HAVE A “FOOD DRIVE?”

Yes, you can donate ten non-perishable food items for one complimentary ticket.

VOLUNTEER FAQs

HOW DO I VOLUNTEER?

People interested in volunteering can fill out an application on our volunteer page. Applications will not be accepted after December 31st – please follow the directions outlined on the forms.

WHEN ARE BALLKID TRYOUTS?

Ballkid tryouts are annually held five weeks prior to the event. A child must be at least 12 to be a ballkid. Click here or call 561-330-6000 for more information.

HOW DO I GET A MEDIA CREDENTIAL?

For information on applying for media credentials, please contact the media coordinator, Pete Holtermann, PHoltermann@YellowTennisBall.com. Notification of confirmed or denied credentials will be sent via email.

DO YOU HAVE AN INTERNSHIP PROGRAM?

Yes, we have a 6 month internship program that focuses on sales, sports marketing, special events and administrative work.